Support
Last updated: October 2026
We are happy to help with orders, access links, payments, and files. Reach out using the details below.
Email us
The fastest way to get help is by email. Include your order number and as much detail as possible so we can resolve things quickly.
Common issues
- Cannot find your access link: check the email used at checkout, then use the Retrieve a purchase page with your order details.
- Payment problem: contact us with your order number and the email used for the payment.
- File issue: tell us which resource and what went wrong, and we will help.
Refunds
Refund requests are handled according to our refund policy.